Now we all know, the four iPhone, and I'm sure we all know the problems it has with its antenna. If you have not heard, the reception of the iPhone will be greatly reduced (sometimes) cut, when the user holds a certain way.
This caused an outcry among iPhone 4, the community started calling this problem “under control of death.” find particularly by those who stood in line at the start date that the new version of the popular smartphone with full capacity.
It was noted by Apple that the problem is a kind of internal problem with the formula used to calculate the signal strength bars. You intend to fix “within weeks”, and offer a money back guarantee for those who make their iPhone 4 in good condition to return within 30 days from date of purchase.
Read the full letter from Apple said the problem after the jump.
Dear iPhone users 4,
The iPhone 4 was the start of the most successful product in Apple's history. It was his by reviewers around the world as the best smartphone ever, and users have told us they love. We were therefore surprised when we read reports of problems with reception, and we immediately started to investigate this. Here is what we have learned.
To get started, reducing grip almost any mobile phone in a way, to its receipt by one or more bars. This also applies to the iPhone 4, iPhone 3G and many Droid, Nokia and RIM. But some users have reported that iPhone cash can 4 on 4 or 5, if carried out in a way that the black stripes in the lower left corner of the metal strip covers drop. This decrease is much larger than normal, and therefore have some of the four defendants iPhone with a defective design of the antenna.
At the same time we read the article and receive hundreds of emails from iPhone users that 4 desktop is better than the iPhone 3G. They are thrilled. This corresponds to our own experience and tests. How explain it?
We have discovered the cause of this dramatic drop in bars, and it is as simple as a surprise.
Following an investigation, we were amazed to see that the formula that is we appear to many bars of signal strength calculated using completely false. Our formula, in many cases do not display correctly, two more bars than they should for a given signal strength. For example, we sometimes display 4 bars, so we should see as little as two bars. Users noting a decline of several bars, where they handle their iPhone in a way, probably in an area where the signal is very low, but they do not because we are in error: 4 or 5 bars. Their sharp decline in its bars Bars, because never real high in the first place.
To solve this problem, we take AT & T has just the formula for calculating the number of bars to the signal given display recommended. The real power of the signal remains the same, but the bars of the iPhone is much more accurate report to the users a much better indication of the reception they receive in a given area. We also have rods 1, 2 and 3, a little bigger, so they are easier to see.
We will publish an update of free software in the few weeks that includes the corrected formula. Since this bug has been present since the original iPhone, this software update for the iPhone 3G and iPhone 3G will be available.
We returned to our laboratories and new test and the results are the same, four of the iPhone wireless performance of the best we will ever have delivered. For the vast majority of users that have not troubled by this problem, this software update only your bars out. For those who have had concerns that we have caused to any emergency, we can apologize.
As a reminder, if you are not completely satisfied, send your iPhone in any Apple Store or Apple Store intact online within 30 days of purchase for a full refund.
We hope you enjoy the iPhone as much as 4 us.
We appreciate your patience and your support.
Apple
By the way, were many Apple users to fake by someone who claims that Steve Jobs, follows the “state will be back, relax, enjoy your family. This is just a phone. Do not bother.” Apple said that they are completely wrong.